Logistics and supply chain management activities have always been vital to organizations of all kinds. This management area, which federates activities as diverse as production, transportation, inventory, warehousing, purchasing, material handling, sales and customer service; represents a synthesis of methods and techniques coming from traditional business areas of finance, accounting, management, and marketing, as well as business decision- making tools offered by operations research, statistics, and economics.

This course examines the role of logistics in the supply chain within a focal firm as well as between organisations linked within a given supply network. Topics cover issues such as introduction to the basic terms of logistics, distribution and transportation alternatives, the connection between logistics and marketing, the estimation of value and costs in logistics, sourcing and supply management, supply chain planning and control strategies, logistics future, challenges and opportunities.  The course also surveys operations research models and techniques developed for a variety of problems arising in the logistical planning of production systems. Students will get a clear idea of the expanding role of logistics in business today. They will also be familiar with the principles and processes of logistics as a strategic choice in supply chain management.

Emotional Intelligence (also referred to as EI and EQ) is about an individual’s ability to recognize and regulate their own emotions and the emotions of others in order to achieve his personal and/or professional goals.

This course will explore various models of EQ, the ethics of incorporating EI assessments and training in various situations, criticisms of the EQ concept and components of EI, and how to strengthen delegates’ own Emotional Intelligence. By learning about EQ, delegates can better determine whether or not their businesses or companies would benefit from EQ classes, learn how to strengthen their own EI skills, and understand the relationship between personality and Emotional Intelligence as well as the role that EI plays in those with personality or relationship disorders.

The course learning will include the main topics on human emotions and some recent findings on individual differences in emotional dispositions and capabilities. The review of emotions research will include: definition and function of emotions, basic and complex emotions, dimensional and categorical models of emotion, emotion perception, models of emotion- processing, social aspects of emotions. The individual differences topics will center on the relatively new construct of emotional intelligence (EI), but will also include other individual difference approaches, for example personality/affect relationships, emotion regulation, and coping. The coverage of EI will include controversies relating to its existence and measurement, for example whether it is more appropriate to view EI as part of the intelligence or the personality domains.